Frequently Asked Questions

What types of payment do you accept?

We accept all major credit cards: MasterCard, Visa, American Express, Discover, and PayPal.

Do you have any stores or just an online shop?

We don't have any physical stores. We only sell online for now.

Do you ship internationally?

Yes, we ship almost everywhere in the world.* International orders are subject to import duties, tariffs, and customs fees, which are applied once your shipment reaches the destination country. We cannot predict what your specific charges might be. For more information on your country's customs policies, please contact your local customs office. All taxes, duties, and customs fees are the responsibility of the recipient. Your local carrier may be able to provide information on the accepted method of payment for duties, taxes, and other fees collected upon delivery.

Do we need to sign for the delivery?

You do not need to sign or even be present for the delivery of your order.

Where do you ship the products from?

We ship from our warehouses in the USA, England, Singapore, or China. We work directly with reliable suppliers around the world, which allows us to pass our savings directly to our customers and offer them exceptional products at very competitive prices. We sample every item and even visit factories to ensure the best quality and sustainable practices.

How long before my product is shipped?

2-3 business days will be required before your product is shipped.

What is the estimated delivery date (ETA)?

Depending on your location, delivery may take between 7 and 30 days. Rest assured, we will send you your tracking number as soon as it has been shipped.

How do I return and exchange my item?

We firmly believe in the quality of our products. That’s why we offer a risk-free 30-day money-back guarantee (return shipping costs excluded). If, for any reason, you are not satisfied with your product, simply return it to us and we will refund your money or exchange your product (the choice is yours), within 30 days, no questions asked. Please contact us first by email at (email) and we will provide you with the appropriate return shipping address. ⚠️ Please note that return/exchange shipping costs are your responsibility. We will not provide a return shipping label. ⚠️ Also be aware that any returns sent to us without first contacting our customer service will not be accepted.

Where is my order confirmation?

The order confirmation email is sent to your email within 24 hours of payment. Please try checking your spam or trash folders as it may also end up there.

What should I do if I want to cancel my order?

Most items are processed within 6 to 8 hours. If you wish to cancel your order for any reason, please contact us within 24 hours.

What if I need help again?

That's why we are here. Contact us through our help center and we will respond to your message as soon as possible.